Incident Reporting

The Incident Reporting module allows users to submit incident reports to a specific support email address.

This module functions within the standard role-based security inheritance chain described in the tab designer topic. Administrative users can configure additional module settings by clicking the button.

This module requires specific configuration prior to use in the Module Settings editor. Please see the Incident Reporting Configuration page for configuration instructions.

Any authenticated user can submit incident reports through this module. To submit a report, you must describe the problem in detail. Think about the questions that support staff is likely to ask and try to supply as many of those answers as you can in the initial description. When ready to submit your incident press the Submit Ticket button.

NOTE: Prior to submitting a report ensure that account details are correct using the profile editor.

Send comments on this topic.