Basic Guidelines

If you are having trouble implementing pasTransfer functionality, please run through the following checklist before contacting technical support:

•Review the help topics for the specific job step type, impeller type, or agent type. The help files almost always contain more detail about the process mechanics than are found in the user interface.

•Review errors in the Windows Event Viewer. Specifically, pasTransfer writes events to the Application log but if you are automating other processes you may wish to review their logs and the Security log as well.

•Review the Frequently Asked Questions section to see if there is a workaround for the issue you are experiencing.

If you have tried all of the above steps and still have not been successful in resolving your problem you may contact technical support using the procedure outlined here.

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