Basic Guidelines




If you are having trouble implementing pasGuard functionality, please run through the following checklist before contacting technical support:


Review the help topics.  The help files almost always contain more detail about the process mechanics than are found in the user interface.

Review recent application exceptions.  These are reporting through the user interface by expanding the Activity node and selecting the Exceptions collection.  Detailed error information and trace data is often written to this log.  Most recent entries appear at the top of the list.

Review errors in the Windows Event Viewer.  Specifically, pasGuard writes events to the Application log.

Confirm that all pasGuard agents are at the same version and patch level.  It is not supported to run agents with different versions when using shared configurations.

Review the Frequently Asked Questions section to see if there is a workaround for the issue you are experiencing.

If you have tried all of the above steps and still have not been successful in resolving your problem you may contact technical support using the procedure outlined here.


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