Basic Guidelines

If you are having trouble executing jobs or implementing pasFusion functionality please run through the following checklist before contacting technical support:

•Review the help topics for the component displaying the undesired behavior. The help files almost always contain more detail about the process mechanics than are found in the user interface.

•Review errors in the Windows Event Viewer. Specifically pasFusion writes events to the Application log but if you are automating other processes you may wish to review their logs and the Security log as well.

•Ensure that you have activated your application using the license code provided by the vendor.

If you have tried all of the above steps and still have not been successful in resolving your problem you may contact technical support using the procedure outlined here.

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